Help Desk

General

Concur Expense Reporting

• Concur Training Videos
• Intro to Concur Video
• Expense Account Mapping Overview
• Travel and Expense Icon Quick Reference

Sales Reports

• Using The Report Server

Global Protect

• Global Protect Password Change
• Global Protect Troubleshooting

Microsoft Office

• Sending and Receiving Faxes From Outlook
• How To: Access Office Web Apps
• Fix Office 2010 "Unlicensed Product" Error
• How To: Create Email Signatures
• How To: Setup Email Account in Outlook
• How To: Recover deleted items in Outlook.

Windows

• How To: Enable or Disable compatibility mode for a website in Internet Explorer.
• How To: Restore Files

Teamviewer

• Teamviewer Quicksupport Download

FAQ

• ★ How To: Create a helpdesk shortcut on your desktop.

Mobile Device

Android

• ★ How To: Setup Office 365 Email On Your Android Phone
• Samsung Galaxy S4 Simulator
• How To: Add Goldmine Shortcut
• How To: Set Up Android Device Manager
• How To: Delete App or Shortcut from Android Homescreen
• How To: Delete Chrome Bookmark

Windows Phone

• Setting up Email on a Windows Phone

iOS

• ★ How To: Add Goldmine Web Shortcut
• ★ How To: Setup Email on iPhone
• Extend Battery Life in iOS 7
• How to disable "Find My iPhone".
• How to turn off iMessage.
• Delete Goldmine Shortcut

Office Staff

Cisco Phone System

• ★ How to get help with the phone system.
• How To: Access Voicemail From Outside The Company
• Personal Communicator Software Troubleshooting
• How To: Setup Alternate Greeting

Printing/Scanning

• Scanning Issues (Old Scanning Method)

Sales Staff

Training & Development

• ★ Introducing TAT-Deacom Ticket Management System
• ★ TAT 2020 Jobber Business Plan
• ★ TAT 2020 Preferred Vendor Program
• ★ Introduction to TAT Deacom Mobile CRM Version 16
• ★ No Mix Software Release 2018
• ★ New Product Launch: Deep Gloss Baking Clear

See all 15 articles

Tips on Excel & Sales Reports

• ★ Tips on Sales Reports - TM CY YTD Sales Compared to LY YTD
• ★ Tips on Sales Reports - TAT Who Buys What
• ★ Quick Start to MS Excel - Subtotal Function
• ★ Quick Start to MS Excel - Sorting Data
• ★ Quick Start to MS Excel - Filtering Data
• ★ Quick Start to MS Excel - Tips and Shortcuts from Tom

Transtar SOPs

• SOP Webinar 1: Transtar SOP Program & Color / Basecoat Process
• SOP Webinar 2: Transtar SOP Program & Metal Repair / Refinish Processes (3/11/16)
• SOP Webinar 3: Transtar SOP Program & Plastic Repair / Refinish Processes (3/18/16)